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Privacy Policy

Crystal of Canada, Inc.
100 King St. West, Suite 44001
Canadian Place
Toronto, ON M5X 1B1

Dear Visitor:

We want you to know how we handle the information you send us via the Internet. Information provided through this website will be stored on servers located in the USA. If you do not wish your information to be stored on our servers, please visit a retail store that carries our products.

Like all information collected by the Canadian operations of Crystal of Canada, Inc., information collected through this website is protected in accordance with our Privacy Policy. We keep you informed by updating this Privacy Policy as our procedures change. Please review it occasionally to remain informed. This Policy was last updated on October 1, 2009.

This is the way we handle information collected through this website:

Automatic Collection

Our Web server automatically recognizes only the visitor's domain name (not the e mail address) and records the visitor's browser and platform type (e.g., Netscape browser on a Microsoft platform).


"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies to record the visitor's session information (such as the visitor's shopping selections when ordering), record user-specific information on the pages the visitor selects for viewing and to retain the visitor's answer to our question regarding residency.

If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site.

Email Addresses

When visitors send us email or give us their email address when placing an order, we retain their email address. However, we do not share our email lists. We use your email address to communicate with you about your order. We also use it to send you information about Crystal of Canada, Inc. products or services which may be of interest to you, only if you have asked to receive such promotional messages. Each time you receive an email from us, you will be given the opportunity to "opt-out" or stop receiving them.  

Visitor-Keyed Information

We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number). Our visitor also has the ability to correct inaccuracies in contact information and unique identifiers.

On request with verification, we will give the visitor a reminder with unique identifier information (e.g., customer number or password).

Telephone Numbers

Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.


We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our website server. All other data transfer is conducted through a secure phone line.


We will only disclose your personal information as described in our Privacy Policy. For example, we may disclose your information if required or permitted by law.

By using the website, you consent to all of the above uses of your data. If you have any questions about the way that your information is used or disclosed, please contact our Privacy Officer at the above address by email at

Contact Information  

Our postal address is:Crystal of America, Inc95 Mayfield AvenueEdison, NJ 08837

Our telephone number is:1-888-4-RIEDEL

Sales Tax

For orders shipped to Ontario - 5% GST(Goods & Service Tax) and 8% PST (Provincial Sales Tax) will be applied. For orders shipped to British Columbia - 5% GST and 7% PST will be applied. For orders shipped to Saskatchewan - 5% GST and 5% PST will be applied. For orders shipped to Manitoba - 5% GST and 7% PST will be applied. For orders shipped to Quebec - 5% GST and 7.50% PST (applied to the sale and GST combined) will be applied. For orders shipped to Prince Edward Island - 5% GST and 10% PST (applied to the sale and GST combined) will be applied. For orders shipped to Alberta, Northwest Territories, Yukon Territories & Nanavut - 5% GST will be applied. There is no PST. For orders shipped to New Brunswick, Newfoundland and Labrador and Nova Scotia - 13% HST (Harmonized Sales Tax) will be applied.


Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Applicable Laws  

This Web site (excluding any links) is owned and controlled by Crystal of Canada, Inc. By accessing this Web site, both you and Crystal of Canada, Inc. agree that the statutes and laws of the Province of Ontario, Canada, without regard to conflict of laws, will apply to all matters relating to use of this Web site. In addition, you agree to the exclusive personal jurisdiction and venue of this jurisdiction.

Visitors to this Web site are responsible for their own compliance with local laws regarding Web site use and access.